Dedicated operations teams for Forex brokers, prop trading firms, and fintech companies. Multilingual, 24/7, and trained from the ground up for regulated financial environments.
Unlike generic BPO providers, every SolidBPO agent is trained specifically for regulated financial environments — not repurposed from retail or telecom.
End-to-end support for regulated brokers — from KYC onboarding through to trader retention and back-office operations.
Specialist teams who understand challenge structures, funded trader rules, and the nuances of prop firm operations at scale.
Scalable operations infrastructure for fast-growing fintech startups and established platforms across payments, lending, and crypto.
From the moment a lead becomes an applicant to the day a trader places their thousandth trade, SolidBPO teams are there — knowledgeable, compliant, and on-brand.
Trained document review teams operating inside your CRM. Average 4-hour turnaround on standard applications, with escalation protocols for complex cases.
Dedicated back-office teams handling payment queries, PSP coordination, reversal disputes, and reconciliation — reducing your finance team's load.
Proactive outreach specialists who understand trading — re-engaging dormant accounts, offering bonuses intelligently, and reducing churn before it happens.
24/7 coverage across live chat, email, and phone in 40+ languages. Agents trained on MT4/MT5 and your specific platform and product set.
| Applicant | Type | Submitted | Status |
|---|---|---|---|
| J. Müller | Individual | 2m ago | ✓ Verified |
| A. Al-Hassan | Individual | 8m ago | ✓ Verified |
| P. Chen | Corporate | 15m ago | ◎ Review |
| S. Okafor | Individual | 22m ago | ⧖ Pending |
| M. Rossi | Individual | 31m ago | ✓ Verified |
| K. Nakamura | Individual | 44m ago | ✓ Verified |
Prop firms live and die by their challenge volume. SolidBPO provides the operational backbone — so your internal team can focus on product and risk.
Agents who understand drawdown rules, consistency requirements, and scaling plans. They resolve disputes intelligently — protecting your business while keeping traders happy.
Dedicated teams managing profit split requests, identity verification for payouts, payment method coordination, and dispute resolution — end-to-end.
Discord, Telegram, and social media moderation teams trained in your rules and tone of voice — turning your community into a retention machine.
Whether you're a payments platform, neobank, or crypto exchange — SolidBPO delivers the compliance-aware, scalable operations teams you need to grow.
Teams trained in regulatory frameworks including FCA, ASIC, CySEC, and FSA requirements. Every interaction documented and audit-ready.
Skilled data processing teams for reconciliation, reporting, and operational workflows — bridging the gap between your tech and your team.
Specialist teams trained in chargeback management, fraud pattern recognition, and customer dispute resolution to protect your revenue.
Surge capacity when you need it — new market launches, product releases, or regulatory deadlines. We can scale a trained team within weeks.
A structured onboarding that ensures your team is fully trained, integrated, and delivering from day one.
We map your current operations, identify gaps, define KPIs, and design a team structure tailored to your volume and complexity.
We recruit agents with relevant financial services experience and put them through your product, compliance, and brand training programme.
Seamless connection to your CRM, trading platform, ticketing system, and communication stack. Zero disruption to existing operations.
Continuous QA monitoring, weekly performance reviews, and elastic capacity that scales with your business in real time.
Four operational hubs strategically placed to provide continuous, overlapping coverage — so your customers are never waiting.
Can't find your answer here? Our team is available for a direct conversation.
Book a callBook a 30-minute discovery call. We'll discuss your current operations, identify where specialist BPO support creates the most impact, and outline a deployment plan.