Payments platforms, neobanks and crypto exchanges all share the same problem: support volume grows faster than compliance-aware headcount. SolidBPO gives fintech companies a customer support team that's trained on regulatory frameworks from day one and can scale within weeks of a launch.
Fintech support tickets carry compliance weight that generic customer service outsourcing isn't built to handle: a disputed chargeback, a delayed KYC verification blocking a transfer, a regulatory reporting question from a business customer. Get any of these wrong and it's not just a bad review — it's a compliance exposure.
SolidBPO builds fintech support teams trained on regulatory frameworks including FCA, ASIC, CySEC and FSA requirements before they take a single live ticket. Every interaction is documented and audit-ready, because for a fintech, that's not a nice-to-have — it's the baseline.
In practice, it's a compliance-aware team covering onboarding and KYC, payment operations, fraud and dispute handling, and customer success — sized to scale with a product launch or new market entry, not months behind it.
The functions fintech companies most often hand to us first.
Teams trained in regulatory frameworks including FCA, ASIC, CySEC and FSA requirements, with every interaction documented and audit-ready.
Trained document review and onboarding agents working inside your CRM, reducing time-to-verified without cutting corners on due diligence.
Specialist teams trained in chargeback management, fraud pattern recognition and customer dispute resolution to protect your revenue.
Surge capacity for new market launches, product releases or regulatory deadlines — a trained team live within weeks, not quarters.
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