Last updated: September 22, 2026
SolidBPO (“SolidBPO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through solidbpo.com (the “Site”), how we use it, and the choices you have. This policy covers the Site itself — the outsourced support, KYC, and back-office services we deliver to our clients are governed separately by the client service agreement in place with each client.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly — When you submit our contact or consultation form, we collect your name, company name, email address, phone number, role, and any message or service details you enter.
- Live chat — If you use our live chat widget, the platform provider (currently Tawk.to) collects the messages you send, along with basic technical data such as IP address and browser type, in order to facilitate the conversation. See their privacy policy for details on how they process this data.
- Automatically collected information — Like most websites, we and our service providers automatically collect certain technical information when you visit, including IP address, browser type, device type, pages viewed, referring URL, and timestamps, typically via cookies and similar technologies. See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and follow up on consultation requests
- Operate, maintain, and improve the Site
- Understand how visitors use the Site, including for SEO and marketing analysis
- Comply with legal obligations and protect against fraud or misuse
We do not sell your personal information to third parties.
3. Legal Basis for Processing (EEA/UK Visitors)
Where applicable, we process your personal data on the following legal bases: your consent (for example, when you submit the contact form), our legitimate interest in responding to business inquiries and operating the Site, and, where relevant, compliance with a legal obligation.
4. How We Share Information
We do not sell personal information. We may share information with:
- Service providers who help us operate the Site — for example, our hosting provider, email delivery provider, live chat provider, and analytics provider — under obligations to protect your data and use it only for the purposes we specify.
- Legal and safety purposes — where required by law, legal process, or to protect the rights, property, or safety of SolidBPO, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. Data Retention
We retain contact form submissions and related correspondence for as long as reasonably necessary to respond to your inquiry and maintain a record of business communications, generally no longer than 24 months unless a longer period is required by law or an ongoing business relationship.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export the personal information we hold about you, object to or restrict certain processing, and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
SolidBPO serves clients globally, and information may be processed in countries other than your own. Where we transfer personal data internationally, we take steps to ensure it receives an adequate level of protection consistent with applicable data protection law.
9. Children’s Privacy
The Site is intended for business audiences and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].