A dedicated, multilingual support desk for your traders — live chat, email and phone, staffed by agents trained on MT4/MT5 and your specific onboarding, KYC and payment workflows. Built for brokers who can't afford a support queue to be the reason a trader churns.
Forex brokers run support operations that most generalist BPOs simply aren't built for. A trader asking why a withdrawal hasn't cleared, an applicant stuck mid-KYC, a scalper disputing a slippage fill — these aren't tickets a generic call-centre script can resolve. They need agents who understand spreads, margin calls, and the platform the client is actually trading on.
That's the gap SolidBPO fills. We recruit and train dedicated teams exclusively for Forex brokers, prop trading firms and fintechs — so when you outsource customer support, you're not trading quality for cost. You're getting agents who already speak the language of your business on day one.
In practice, it means a ring-fenced team — not a shared pool of generalist agents rotating across unrelated industries — covering live chat, email and phone across the time zones your traders are actually active in, in the languages your client base actually speaks, inside your existing CRM and ticketing stack.
Four functions brokers most commonly hand to us first — each staffed by agents trained specifically for regulated trading environments.
Live chat, email and phone coverage across 40+ languages, with agents trained on MT4/MT5, cTrader and proprietary platforms — so traders get answers in their language, on the platform they're actually using.
Document review teams operating inside your CRM, with an average 4-hour turnaround on standard applications and clear escalation paths for corporate or high-risk cases.
A dedicated back-office layer for payment queries, PSP coordination and reversal disputes — so your finance team isn't fielding "where's my withdrawal" tickets all day.
Proactive outreach specialists who understand trading behaviour — re-engaging dormant accounts and reducing churn before it shows up in your numbers.
Can't find your answer here? Our team is available for a direct conversation.
Book a callBook a discovery call and we'll scope a pilot team around your ticket volume, languages and coverage hours.