Every unverified applicant sitting in a queue is a lead going cold. SolidBPO runs the KYC document follow-up and back-office reconciliation work that stalls when it's left to a generalist team — chasing missing documents, verifying identity, and keeping deposits, withdrawals and reporting reconciled, on a documented, auditable standard.
KYC and back-office work is the first thing to fall behind when a brokerage, prop firm or fintech grows faster than its compliance headcount. Applications sit half-verified because nobody followed up on a missing proof-of-address. Withdrawals stall because a reconciliation queue is three days behind. None of this is a product problem — it's a staffing and process problem, and it's exactly what we're built to absorb.
SolidBPO runs dedicated KYC document follow-up and back-office teams that operate inside your existing CRM and checklists — chasing applicants for missing documents, verifying identity and corporate structures, and reconciling deposits, withdrawals and reporting to a standard that holds up under a regulatory audit.
In practice: proactive applicant follow-up so incomplete KYC files don't go cold, document and identity verification, and back-office reconciliation across deposits, withdrawals, and payment provider coordination — the operational layer that keeps a broker or fintech's numbers accurate.
The document-heavy, reconciliation-heavy work most teams hand to us first.
Trained document review teams operating inside your CRM, with an average 4-hour turnaround on standard applications and clear escalation paths for corporate or high-risk cases.
Proactive outreach to applicants with incomplete files — chasing proof-of-address, proof-of-ID and corporate documents so applications don't stall mid-funnel.
Back-office teams handling payment queries, PSP coordination, reversal disputes and reconciliation — reducing your finance team's manual load.
Skilled data processing support for regulatory reporting and operational workflows — bridging the gap between your tech stack and your team.
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Book a callBook a discovery call and we'll scope a team around your application volume and reconciliation backlog.